The Quick Message tool allows any associate to send a popup message to any other station.
The receiving associate will get a popup message like this:
And he/she can respond by clicking on the Respond ( ) button. A response screen will appear:
And the response will display at the originating associates station.
Where Quick Messages are a one-off event, when the need arises to have a multi-message event, you can use the Chat tool:
The first thing that you should do upon launching the tool is to invite other associates into the chat:
A popup will show at the associates station, which they can either accept or decline:
Once accepted, any party can send messages to all others in the chat:
Note that multiple associates can be invited into the chat and have a multi-party conversation.