For those offices that have shared resources that are assigned work, like typing pools or phone support persons, eCandidus™ Desktop supports work pools.
A work pool is simply an associate to whom Things to Do, Phone messages and any other item can be sent to. The difference is that those items, which are normally kept private, can be seen by all associates as part of their Organizer.
Then a new tab is shown in the organizer:
And accessible by simply clicking on the tab.
Note that any number of pools are allowed, simply list them separated by commas: